Refunds
If anything's off, we'll make it right
Last updated: October 25, 2026
Email us within 30 days of buying and we'll refund you in full. No forms, no phone tag, and you don't have to explain unless you want to.
How to ask for a refund
Email hello@getfamilybinder.com from the email address you used to buy, with the word "Refund" in the subject line. If you used a different address, just tell us your name and roughly when you bought.
What happens next
- We'll reply within two business days, usually sooner.
- We refund the full amount to the card you paid with, through Stripe.
- The money usually shows up on your statement within 5 to 10 business days, depending on your bank.
Something not working?
If the binder isn't printing properly, a question is confusing, or your answers seem to be missing, tell us. We'd love the chance to fix it first, but if you'd still rather have your money back, that's completely fine.
After 30 days
Write to us anyway. We're a small business and we read every email. We'll do our best to help.